Both Queens bees and packages are inspected and watered on arrival in Vancouver. Live shipments are tracked in real time, beekeepers who order through retail partners, our network of established Canadian suppliers ensure local access and on-the-ground support.

Pre-season planning consultation Canadian beekeepers — especially commercial operators — need to commit to numbers well before the season opens. Aussie Bees Canada can support that planning by providing early availability indications from October onwards (as per the How it Works timeline), helping customers match package orders to their wintering losses and expansion plans.

This is a relationship touchpoint that builds loyalty and reduces last-minute scramble.
Package installation and queen introduction advice First-time importers in particular need practical guidance on installation — hive preparation, releasing the queen safely, monitoring acceptance, and what early warning signs to watch for.

Mortality and arrival issue protocol What happens if queens arrive dead or packages are compromised? Having a clear, published process — inspect on arrival, photograph, notify within X hours — protects both the customer and the business, and signals professionalism.

The contingency documents already show this rigour exists internally; it should be communicated externally too.
Retailer coordination For customers ordering through retail partners rather than direct, Aussie Bees Canada acts as the behind-the-scenes support layer — ensuring retailers are briefed on delivery timing, package handling on receipt, and customer queries about viability.
News and seasonal updates “we keep you informed throughout the season so you can plan with confidence”. Updates on Australian season progress, shipping confirmations, and CFIA clearance.